Refund Policy

This Refund Policy explains how refunds are handled for All Indie Games subscription access or paid platform features, if offered.

Payments to All Indie Games are only for All Indie Games platform features. We do not sell games, process game purchases, or take commission from third-party game sales. Approved browser games may be hosted for play through the platform.

You may request a refund if you were charged in error, purchased duplicate platform access by mistake, or paid for a platform feature that we are unable to provide.

Refund eligibility depends on the type of platform feature, account status, usage, timing, and applicable law.

Payments may be non-refundable once subscription access, account features, saved-collection tools, discovery tools, or other platform functionality has been made available or substantially performed.

Refunds are not provided for third-party game availability, external purchases, external downloads, or outcomes on websites outside All Indie Games.

Game suggestions do not require a purchase. Suggesting a game does not guarantee listing, ranking, recommendation, or continued availability in the database.

If a suggested game or listing is removed because it violates our Terms of Service, infringes rights, contains harmful content, manipulates metrics, or creates security or safety risks, that removal does not create a refund right for unrelated platform purchases.

To request a refund, contact the All Indie Games support channel with the account email used for the purchase, the payment date, the platform feature or subscription involved, and a short explanation of the issue.

Refund requests should be submitted within 14 days of purchase unless required otherwise by applicable law.

We review refund requests case by case. We may ask for additional information to verify the purchase, understand the issue, or prevent abuse.

Approved refunds are typically returned to the original payment method. Processing times may vary depending on the payment provider, bank, card network, or platform used for the purchase.

If you believe there is a billing issue, please contact us before filing a chargeback so we can review and resolve the matter where possible.

Accounts associated with fraudulent payments, abusive refund behavior, or improper chargebacks may be suspended or limited.

We may update this Refund Policy as the service, payment flow, subscription access, or platform features change. When we update it, the current version will apply to purchases made after the updated policy takes effect.